POPIA / PAIA Manual

This manual is provided in terms of the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).

1. Company Details

Irene Café

Corner Alexandra Road & Impala Avenue, Doringkloof, Centurion, South Africa

Phone: 010 430 0290

2. Information Officer

eat@irene-cafe.com

3. Purpose of Processing Personal Information

We collect and process personal information for:

• Reservations and customer communication
• Online enquiries
• Voucher and merchandise sales
• Internal record keeping
• Staff and supplier administration

4. Categories of Information Collected

• Names
• Contact details
• Booking information
• Payment and billing information (processed securely through third-party processors)

5. Information Sharing

Information may be shared only with:

• Service providers necessary for completing a transaction
• Authorities as required by law

6. Requesting Access to Information (PAIA)

A formal PAIA request must be made in writing to the Information Officer and may require prescribed fees.

7. Data Security

We take reasonable measures to secure personal information against loss, misuse, or unauthorised access.